Conversational AI is the technology that enables automated interactions between a company and its customers. These conversations could be text- or audio-based, and they could take place on any messaging or voice-based communication platform.
So, you can use conversational AI to automate conversations on a messaging service, a website chatbot, a voice-based assistant, and so on.
AI technology has advanced to the point where it can accurately mimic human conversations. Natural Language Processing (NLP) is used to power these human-like conversations. It enables them to comprehend speech, text, and intent and decipher different languages and respond as humans would.
Conversational AI platforms can be used for a variety of business purposes, including client acquisition and retention. It can help you provide a better customer experience and resolve client issues more quickly and efficiently. Conversation AI platforms can also be used to create user-friendly chatbots that generate leads and revenue.
Here is the list of conversational AI platforms that I suggest you check out:
1. Kore.ai
Kore.ai is a top conversational AI platform that was designed with business needs in mind. This platform can be used by businesses to develop, test, produce, and deploy AI-enabled assistants. The Kore.ai platform has features that enhance the overall employee, customer, and agent experience. It is used in a wide range of industries, from media and entertainment to retail.
2. Boost.ai
Boost.ai is one of the most popular conversational AI platforms today because it provides amazing AI solutions for businesses of all sizes. Self-learning AI on the platform has the potential to transform your website, chat logs, and outdated bots into a top-tier support team. Boost.ai’s no-code conversation builder allows you to create templates for conversations in multiple languages without knowing how to code.
3. Mindsay
Mindsay allows users to automate customer-facing procedures and workflows. The platform is designed to improve your client experience by combining artificial intelligence and process automation. Using Mindsay, you can automate up to 80% of your customer support inquiries. Artificial intelligence (AI) has been trained on over 100,000 industry-specific interactions as part of the technology. There is no need for coding to create and configure your bot, and it can be linked to a variety of third-party systems.
4. SAP
SAP Conversational AI is a powerful conversational platform developed by the software giant, SAP. You can integrate their AI-based chatbots into your business using their technology. Natural language processing (NLP) technology is used in these chatbots. It has natural language processing (NLP) technology available in several languages.
5. Clinc
This is a robust conversational AI platform that supports not only NLP but also machine learning. According to their team’s research at the University of Michigan, it has a 92 per cent NLU accuracy rate. This makes it intelligent enough to learn from previous conversations and improve its responses over time. As a result, you can be confident that it will provide your customers with a human-like conversational experience.
These are some of the best conversational AI tools available for testing. Do you know of any other tools like this? Please share with me in the comments section below.